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About Membership Rewards

  • About Programme
    • 1. What is Membership Rewards?

      Membership Rewards is a customer loyalty program. American Express rewards Card Members that regularly use American Express Cards. The more you spend, the more Membership Rewards points you accrue. These points can be redeemed for a wide variety of travel rewards, shopping rewards and entertainment rewards*. Points can also be transferred to other loyalty programs such as Airline Rewards Frequent Flyer and Hotel Rewards Frequent Guest programs dependent on what reward option you're enrolled in*.

      * Subject to the Terms and Conditions of the Membership Rewards program
      Return to the top

    • 2. Who are our partners?

      From Singapore Airlines to Virgin Australia, David Jones to Coles, our selection of leading partners cover all major travel, shopping and entertainment brands.

      Access our leading Airline Rewards programs, our travel agency partner - helloworld, use your points with Webjet or American Express Travel Online, and hotel partners. The reality is you have more travel options than anywhere else. See our full range of partners and learn more on our travel rewards.

      Choose from top brands when you shop at David Jones Online for all the latest technology, gifts, homeware, fashion and cosmetics. Shop at your favourite stores with Gift Cards from leading retailers. Enjoy more flexibility and pay off purchases from your online statement with Select and Pay with points. Browse more of shopping rewards.

      ^ Points may be redeemed by the Card Member for a credit on the Primary Card Account. American Express may decline a Points for Credit request where the Card Account or Card Member’s other accounts with American Express are not in good standing. The redemption of Points for Credit will be administered solely by American Express within 3 business days and cannot be reversed. Redeeming Points for Credit is not available for redemption by Corporate Card accounts and is not redeemable for cash via Credit balance refund.
      Return to the top

    • 3. How do I enrol?

      If you're not a Card Member, click here to find a Card that's best suited for you.

      If you're an existing Card Member, call 1300 363 276 (8am - 6pm, Monday to Friday) to enrol and start enjoying the benefits of Membership Rewards today.

      If you're a Corporate Card Member, you may enrol only if your company has chosen to participate in the program. Speak to your Program Administrator for more details.
      Return to the top

    • 4. How do I earn points?

      You earn Membership Rewards points for virtually every dollar you spend on your Card. Simply charge your everyday purchases to your American Express Card and watch your points add up*. See more on earning points.

      Earn Bonus Points and shop with our Bonus Partners. By shopping at one of our Bonus Partners with your American Express Card, you won't just earn Membership Rewards points, you'll earn Bonus Points too.

      Increase your points balance by adding Supplementary Credit Cards. You'll earn Membership Rewards points with all transactions made on the Supplementary Card. Card Members will also share the services and privileges American Express membership offers.

      * Subject to the Terms and Conditions of the Membership Rewards program.
      Return to the top

    • 5. How do I redeem my points?

      Redeeming is easy.

      If you're enrolled in online services, visit membershiprewards.com.au and search for your reward, click 'redeem', sign in and proceed through to the confirmation page making sure you complete all mandatory fields.

      If you've received a promotion, you will find a reward code promoted. If you're enrolled in online services, visit membershiprewards.com.au and enter the reward code in the search field, sign in, check the points value is the same as the promotion, click 'redeem' and proceed through to the confirmation page making sure you complete all mandatory fields.

      If you're not enrolled in online services and would like to manage your account and rewards online, click here. Alternatively, call us on 1300 363 276 to have a customer service representative assist you.
      Return to the top

    • 6. How do I check my points balance?

      If you are not yet enrolled in online services and would like to view your up-to-date points balance and manage your account online click here to enrol.

      If you're already enrolled, just login to see your points balance on the Summary of Accounts page. For detailed points transactions, go to the My Points page.
      Return to the top

    • 7. When are the points allocated to my Membership Rewards account?

      It takes 24-48 hours after the charge has appeared on your account to reflect in your Membership Rewards points balance.
      Return to the top

    • 8. Do Membership Rewards points expire?

      There is no expiry for points earned while in the program so long as you are a Card Member, you are enrolled in the program and all your accounts with us are active and kept in good standing and not overdue. If you choose to cancel your enrolment in the program, your points will be forfeited and are unable to be reinstated.
      Return to the top

    • 9. What are forfeited points?

      Forfeited points are Membership Rewards points that have been forfeited due to a card payment not being received within 40 days of the statement closing date (for example, your Account is 40 days or more overdue in terms of payment).
      Return to the top

    • 10. How do I reinstate my forfeited points?

      You are able to reinstate your points within 90 days of your original statement date or you points will expire. There are 2 options:

      1) click here to reinstate them online; or
      2) call Membership Rewards on 1300 363 276 between 8am - 6pm, Monday to Friday.

      Please note: A fee applies to reinstate your points.
      Return to the top

    • 11. Where can I find the rewards?

      Click here to start shopping!
      Return to the top

    Have we missed anything?

    If you have any questions about the Membership Rewards program or would like to learn more, please call us on 1300 363 276.

    WHY LIMIT YOUR EARNING POTENTIAL

    Add a Supplementary Card Member.
    With Supplementary Credit Cards, you'll earn Membership Rewards points with all transactions made on the Supplementary Card. Supplementary Credit Cards also share the same services and privileges American Express membership offers.
    Choose a Card

  • About earning points
  • About redeeming points
  • Program options
  • Terms & Conditions
  • 1. What is Membership Rewards?

    Membership Rewards is a customer loyalty program. American Express rewards Card Members that regularly use American Express Cards. The more you spend, the more Membership Rewards points you accrue. These points can be redeemed for a wide variety of travel rewards, shopping rewards and entertainment rewards*. Points can also be transferred to other loyalty programs such as Airline Rewards Frequent Flyer and Hotel Rewards Frequent Guest programs dependent on what reward option you're enrolled in*.

    * Subject to the Terms and Conditions of the Membership Rewards program
    Return to the top

  • 2. Who are our partners?

    From Singapore Airlines to Virgin Australia, David Jones to Coles, our selection of leading partners cover all major travel, shopping and entertainment brands.

    Access our leading Airline Rewards programs, our travel agency partner - helloworld, use your points with Webjet or American Express Travel Online, and hotel partners. The reality is you have more travel options than anywhere else. See our full range of partners and learn more on our travel rewards.

    Choose from top brands when you shop at David Jones Online for all the latest technology, gifts, homeware, fashion and cosmetics. Shop at your favourite stores with Gift Cards from leading retailers. Enjoy more flexibility and pay off purchases from your online statement with Select and Pay with points. Browse more of shopping rewards.

    ^ Points may be redeemed by the Card Member for a credit on the Primary Card Account. American Express may decline a Points for Credit request where the Card Account or Card Member’s other accounts with American Express are not in good standing. The redemption of Points for Credit will be administered solely by American Express within 3 business days and cannot be reversed. Redeeming Points for Credit is not available for redemption by Corporate Card accounts and is not redeemable for cash via Credit balance refund.
    Return to the top

  • 3. How do I enrol?

    If you're not a Card Member, click here to find a Card that's best suited for you.

    If you're an existing Card Member, call 1300 363 276 (8am - 6pm, Monday to Friday) to enrol and start enjoying the benefits of Membership Rewards today.

    If you're a Corporate Card Member, you may enrol only if your company has chosen to participate in the program. Speak to your Program Administrator for more details.
    Return to the top

  • 4. How do I earn points?

    You earn Membership Rewards points for virtually every dollar you spend on your Card. Simply charge your everyday purchases to your American Express Card and watch your points add up*. See more on earning points.

    Earn Bonus Points and shop with our Bonus Partners. By shopping at one of our Bonus Partners with your American Express Card, you won't just earn Membership Rewards points, you'll earn Bonus Points too.

    Increase your points balance by adding Supplementary Credit Cards. You'll earn Membership Rewards points with all transactions made on the Supplementary Card. Card Members will also share the services and privileges American Express membership offers.

    * Subject to the Terms and Conditions of the Membership Rewards program.
    Return to the top

  • 5. How do I redeem my points?

    Redeeming is easy.

    If you're enrolled in online services, visit membershiprewards.com.au and search for your reward, click 'redeem', sign in and proceed through to the confirmation page making sure you complete all mandatory fields.

    If you've received a promotion, you will find a reward code promoted. If you're enrolled in online services, visit membershiprewards.com.au and enter the reward code in the search field, sign in, check the points value is the same as the promotion, click 'redeem' and proceed through to the confirmation page making sure you complete all mandatory fields.

    If you're not enrolled in online services and would like to manage your account and rewards online, click here. Alternatively, call us on 1300 363 276 to have a customer service representative assist you.
    Return to the top

  • 6. How do I check my points balance?

    If you are not yet enrolled in online services and would like to view your up-to-date points balance and manage your account online click here to enrol.

    If you're already enrolled, just login to see your points balance on the Summary of Accounts page. For detailed points transactions, go to the My Points page.
    Return to the top

  • 7. When are the points allocated to my Membership Rewards account?

    It takes 24-48 hours after the charge has appeared on your account to reflect in your Membership Rewards points balance.
    Return to the top

  • 8. Do Membership Rewards points expire?

    There is no expiry for points earned while in the program so long as you are a Card Member, you are enrolled in the program and all your accounts with us are active and kept in good standing and not overdue. If you choose to cancel your enrolment in the program, your points will be forfeited and are unable to be reinstated.
    Return to the top

  • 9. What are forfeited points?

    Forfeited points are Membership Rewards points that have been forfeited due to a card payment not being received within 40 days of the statement closing date (for example, your Account is 40 days or more overdue in terms of payment).
    Return to the top

  • 10. How do I reinstate my forfeited points?

    You are able to reinstate your points within 90 days of your original statement date or you points will expire. There are 2 options:

    1) click here to reinstate them online; or
    2) call Membership Rewards on 1300 363 276 between 8am - 6pm, Monday to Friday.

    Please note: A fee applies to reinstate your points.
    Return to the top

  • 11. Where can I find the rewards?

    Click here to start shopping!
    Return to the top

Have we missed anything?

If you have any questions about the Membership Rewards program or would like to learn more, please call us on 1300 363 276.

WHY LIMIT YOUR EARNING POTENTIAL

Add a Supplementary Card Member.
With Supplementary Credit Cards, you'll earn Membership Rewards points with all transactions made on the Supplementary Card. Supplementary Credit Cards also share the same services and privileges American Express membership offers.
Choose a Card